Return and Cancellation Policy:
“Due to Covid-19 Pandemic , Returns are RESTRICTED.”
We won’t be able to accept any return/replacement if the above points are not being followed.
Since ingredients of BCAA’s and Pre-workout are hygroscopic in nature, they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product vigorously to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns please email to us.
We offer you complete peace of mind while ordering at Bigflex.in – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the outer seal, inner seal, tags, boxes and other packaging is intact.2 way shipping charges (both side traveling) will be deducted from the refunded amount.
Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?
A: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, Batch Number and images of products received with invoice copy to our customer care at Info@bigflex.in and you will get revert in 24-48 hours.
Once you raise the concern we will investigate for same you will get revert in 24-48 hrs.
Once the investigation is over & if we arrange a reverse pickup then below will be the process
Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.
Q: Is there a category specific policy for returns?
A: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one product to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
The following shall NOT be eligible for return or replacement:
*Stock Clearance Product are not Eligible for Returns / Replacement.*
Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Some special rules for promotional offers may override. In case of any queries, please write to our customer care on firstname.lastname@example.org.