- Do not Accept any product which seems to be tampered by the courier services.
- Please make a video while opening the Packaging as a supporting proof.
- Do not break the seal of the product if you have any doubts/questions about authenticity.
- Once the product seal is broken, we do not accept return/replacement for the product.
We won’t be able to accept any return/replacement if the above points are not being followed.
Since ingredients of BCAA’s and Pre-workout are hygroscopic in nature, they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product vigorously to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns please email to us.
We offer you complete peace of mind while ordering at Bigflex.in – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the outer seal, inner seal, tags, boxes and other packaging is intact.2 way shipping charges (both side traveling) will be deducted from the refunded amount.
Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?
A: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, Batch Number and images of products received with invoice copy to our customer care at Info@bigflex.in and you will get revert in 24-48 hours.
Once you raise the concern we will investigate for same you will get revert in 24-48 hrs.
Once the investigation is over & if we arrange a reverse pickup then below will be the process